Frequently Asked Questions

Sellers have the option to choose from select carriers at their discretion: USPS, FedEx, and Canada Post.

If you have questions about an item or order you purchased, you can contact the seller. Sellers can help with order tracking or specifics about an item. If you don’t receive your order or it doesn’t match the description in the listing on Marketplace, you can contact the seller. Learn more about the Marketplace case system.

1. Sign in and go to Your account. 
2. Select your Purchase
3. Next to your order, you’ll see the shipping status.

Marketplace allows sellers to accept various forms of payments from buyers by credit card, debit card, Apple Pay, Google Pay, and some country-specific installment payment methods.

Yes, it’s absolute safe to make purchases on Marketplace. We protect your payment information, guaranteeing that no user ever sees it. Overall, use your best judgment. If something seems shady or too good to be true, it’s best not to risk it.

All purchases must be made with an account. The account creation process is simple but this ensures a fluid shopping and customer service experience.

Each vendor manages their own orders, and makes decisions about cancellations, refunds, and returns.

More questions? Contact Us!

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